FAQ Home
Submit a Question
English (42)
Spanish (42)
Search Articles
Advanced Search
Frequently Asked Questions
Search our FAQ to find resolutions to common issues.
Favorite Articles
Search Articles that you have marked as your favorite.
Main Page > English > Application Status
I receive a qualified benefit. How come I am not receiving a discount?
The most likely cause is that the information provided to us by the Health and Human Services Commission (HHSC) does not match the information provided by the telephone provider.

Contact your HHSC case worker to make sure that your information such as your name, address, and telephone number are up to date. If you moved or changed your telephone number after you originally applied for a qualified benefit, this information may be out of date. Ask the HHSC case worker to update the information in their system.

If you do not know your case worker you can contact HHSC at 1-877-541-7905.
Article ID: 75 Article Created: 02-13-2008 08:52 AMLast Modified: 05-21-2019 08:39 AM

Print  Save  Notify Me  Delete from Favorites