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Frequently Asked Questions
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How do I apply?
Select English or Spanish FAQs from the list to the left.
About the Texas Lifeline program.
Can I submit an application that I received from my telephone provider?
How much is the discount?
¿Cuándo comenzaré a recibir el descuento?
Can my telephone service be disconnected?
I received a letter that says my application has been denied.
If I don't receive benefits from a qualified program, can I still get the discount?
Recibí una carta que dice que mi solicitud ha sido denegada.
When will I begin receiving the discount?
¿Debo enviar mi documentación a la atención de alguien en particular?
Can I appeal a rejection?
Do I need to provide proof of program eligibility to qualify for the discount?
Do I need to send my documentation to anyone's attention?