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Frequently Asked Questions
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| When will I begin receiving the discount? |
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The discount should appear on the bill within 30-60 days after your application has been approved or Texas Lifeline has been notified of your enrollment in an applicable HHSC program, provided that the information results in a match with your telephone information. The Lifeline discount may take longer if we need you to complete a Lifeline Certification Form.
Your eligibility is determined at the end of each month, and the telephone companies are notified of your eligibility during the first two days of each month. Your discount should appear on the next bill which may be 1-29 days from when they receive notification, depending on the billing cycle.
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| Article ID: 87 |
Article Created: 02-13-2008 08:52 AM | Last Modified: 05-21-2019 09:26 AM |
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